Rob Markey, an Advisory Partner at Bain & Company and a Senior Lecturer at Harvard Business School, has been called “the Vince Lombardi of customer loyalty.” He founded Bain’s Customer Strategy & Marketing practice and is based in the firm’s Boston office. He …

Rob Markey is a leader in Bain’s Customer Strategy & Marketing practice. He joined our firm in 1990, and has led assignments in the financial services, telecommunications, retailing, media, professional services, health care, building equipment and food processing industries.

Rob Markey is a Senior Lecturer of Business Administration in the Technology and Operations Unit at Harvard Business School. He teaches Managing Service Operations in the MBA elective curriculum. The course focuses on how to effectively design, manage, and …

2013年2月25日 · Official web site of the Net Promoter system At the new site, you can find an immense collection of resources. Especially exciting are the new videos, summary materials, …

My research shows that loyalty leaders—companies at the top of their industries in Net Promoter Scores or satisfaction rankings for three or more years—grow revenues roughly 2.5 times as fast as their industry peers and deliver two to five times …

2015年12月7日 · Check out professional insights posted by Rob Markey, Bain Partner | Customer Loyalty Expert | Customer Value Champion | CX Leadership Coach, Consultant & Speaker | Net Promoter System Creator

Rob Markey, an Advisory Partner at Bain & Company and a Senior Lecturer at Harvard Business School, has been called “the Vince Lombardi of customer loyalty.” He founded Bain’s Customer Strategy & Marketing practice and is based in the firm’s Boston office. He …

What’s the difference between a satisfied customer and a loyal customer? Rob Markey, Creator of the Net Promoter System and Partner at Bain & Company shares so many nuggets in the latest episode!

2023年8月17日 · Rob Markey, Founder of Bain & Company’s Customer Strategy & Marketing Practice and co-creator of the Net Promoter System of management, is on a mission to prevent situations like...

Rob Markey Measure and Manage Customer Value. About Rob Speaking/Workshops Publications Podcast Contact Rob. PUBLICATIONS . BOOKS. The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Harvard Business Review Press, 2011), with Fred Reichheld. ARTICLES “Are You Undervaluing Your ...

2023年8月15日 · SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leading generative AI for customer support automation, today announced the appointment of Rob Markey to its Board of Directors. Markey brings...

2024年11月12日 · Rob Markey, senior lecturer, Technology & Operations Management What did you do before coming to HBS? After completing my HBS MBA in 1990, I joined Bain & Company as a strategy consultant.

In 2012, T-Mobile was losing 2 million customers annually and facing a bleak future. The company dared to make radical changes to deliver more value to customers than competitors were willing...

Rob MARKEY, Senior Lecturer | Cited by 353 | of Harvard University, Cambridge (Harvard) | Read 7 publications | Contact Rob MARKEY

Rob Markey’s Net Promoter System Podcast explores everything related to creating and sustaining a customer-centric, customer-focused company and improving customer experience. It includes CX expert interviews, as well as a variety of other thought leaders and senior executives.

Over the years my artwork has taken many forms - drawing, sculpture, painting, video, performance/theater and mixed-media/mixed-genre. This page has links to much of my work. …

Rob Markey Measure and Manage Customer Value. About Rob Speaking/Workshops Publications Podcast Contact Rob . Contact Rob . Please complete the form below. Name * First Name. Last Name. Email * Please enter your business email address. Subject * Message ...

Robert F. Markey Obituary. We bid farewell to Robert F. Markey of Ladson, South Carolina, whose journey of life gracefully concluded on February 15, 2025 at the age of 71.

Request a customized speech or workshop with Rob Markey on customer value management, loyalty leadership, customer experience, customer-centricity, or customer loyalty