Genesys Voice Platform
Genesys Voice Platform is an advanced software-only solution that unifies web and VoIP telephony networks to enable new and powerful voice self-service applications. By implementing Genesys Voice Platform, your business can offer consistent and high-quality customer care, provide dynamic self-service offerings, drive new revenue streams, and ...
Genesys Voice Platform
What's New in Genesys Voice Platform for 9.0. For full information about supported operating systems, databases, browsers, and virtualization platforms, refer to the GVP page of the Genesys Supported Operating Environment Reference Guide. See also the What's New section for Genesys Media Server 9.0. September 28, 2022. CTI Connector (CTIC)
About Genesys Voice Platform
Genesys Voice Platform (GVP) is a software-only, standards-based voice portal that provides cost-effective customer interactions, 24x7, for businesses using voice, video, the web, and the cloud.
What is GVP and How Do Voice Apps Work - Genesys
2020年7月17日 · At the most basic level, Genesys Voice Platform (GVP) is Interactive Voice Response software (soft IVR). At a more complex level, GVP is a software suite that integrates a combination of call processing, reporting, management, and application servers with Voice over IP (VoIP) networks, to deliver web-driven dialog and call control services to ...
What is a voice platform? - Genesys
A voice platform executes the commands and logic specified by a voice application, provides speech processing capabilities (e.g., speech recognition, text-to-speech, voice authentication) and enables application creation.
Genesys Voice Platform
2024年11月28日 · Release Support numbers refer to Genesys Voice Platform. For additional prerequisites, see the Prerequisite table in the Genesys Media Server page in this document. Reference the Supported Media Interfaces reference manual for compatibility of GVP with Nuance and any GValidated speech integration.
Genesys Voice Platform - Genesys Documentation
Genesys Voice Platform (GVP) is a software-only, standards-based voice portal that provides cost-effective customer interactions, 24x7, for businesses using voice, video, the web, and the cloud.
What is a voice platform? | Genesys
The Genesys Voice Platform provides high-performance call processing and media services for the development of next-generation voice applications in customer service. It can also extend self-service beyond the traditional IVR application by integrating with other communication channels, such as chat or email , to carry context and provide a ...
Genesys Voice Platform (GVP) is a software-only, standards-based voice portal that provides cost- effective customer interactions, 24x7, for businesses using voice, video, the web, and the cloud. Functioning beyond traditional IVR systems, GVP provides touch-tone access to applications and
Glossary:Genesys Voice Platform - Genesys Documentation
Genesys Voice Platform Also known as GVP. An open-source self-service platform that delivers VoiceXML applications across a variety of networks, by using local media processing in conjunction with industry-leading speech resources.
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