Google Store Help
Official Google Store Help Center where you can find tips and tutorials on using Google Store and other answers to frequently asked questions.
Find the Google Play Store app
If the Google Play Store app still isn't showing up, contact your carrier or manufacturer for help. The Play Store doesn't open or load any content If the Play Store won't open or load, or crashes frequently, try the steps at Play Store won't open or load .
How to change your Google Play country
If you’re a member of a Google Family, you can’t change your Google Play country or region. If you want to change your Google Play country or region, leave your Google Family group. If you’re the Google Family manager of a Google Family group and need to change your Google Play country or region, delete your Google Family group.
Visit the Google retail store in person
If you bought an item at the Google retail store with cash and want a refund: You can visit the Google retail store to get your refund in cash. You'll receive your refund in Store credit when you return your item online. Onsite repair. You can get any Pixel 2 and newer phone purchased in the US repaired onsite at the Google retail store.
Learn about Google Store shipping & delivery options
When you order from the Google Store, you can get standard delivery at no additional cost. You can select a preferred shipping method at checkout. Pick shipping & delivery options. When you order from the Google Store, choose a shipping method at checkout. The shipping method affects the delivery date. Get shipping at no additional cost
Learn about trade-in financing & warranties - Canada
For the device you want to trade-in, make sure to cancel warranties from Google or other providers. For Google Store financing, you’ll get the trade-in credit added to your financing balance, which lowers your monthly payments. Related resources. Learn about estimated trade-in value; Learn about trade-in eligibility
Learn how to add a trade-in to an order from the Google Store
When you buy a new Pixel device, you can get credit when you trade in your old device through Google Store. Trade-in through Google Store is available in Australia, Canada, France, Germany, Ireland, Italy, Japan, the Netherlands, Spain, the United Kingdom, and the United States. Trade-ins can only be added during checkout.
Get your trade-in value credit - Canada - Google Store Help
If the trade-in value credit exceeds the cost of your new Pixel device excluding VAT, the excess amount is provided as Google Store credit. If the trade-in device's post-inspection value is lower than the estimated trade-in value:
Learn about devices & services available in your region
You can’t buy devices on the Google Store in the following regions: Note: This list is a sample of places we know we can't deliver. It may not include all undeliverable territories. Andorra; Canada: Nunavut, Northwestern Territories, Yukon; Finland: Aland Islands
Pay for your Google Store purchase over time
If you’ve already been approved to use Google Store Financing but can't find it as a payment method at checkout or don't automatically return to your Google Store cart from Synchrony Bank’s website: Go to Google payments center. Select Payment methods Add payment method Add Google Store Financing card. Enter the card number Synchrony Bank ...